- The acquisition of experience and define terms
- In order to acquire the desired experience we recommend you to register on the site. Thus, it will be easy to place and follow the order. If it is more comfortable, you can opt for the order without an account;
- Life as a Gift SRL, the operator of the site Experimenteaza.com is a data operator registered with the National Supervisory Authority for the Processing of Personal Data and respects the private character and the security of the processing of personal data, in accordance with the provisions of Law 677/2001 for the protection of individuals. Regarding the processing of personal data and the free movement of these data and by law bill 506/2004 on the processing of personal data and the protection of private life;
- Acquiring an experience from Experimenteaza.ro site implies the acceptance of the general terms and conditions.
- Experience prices include VAT.
- The Beneficiary (hereinafter referred to as the Beneficiary) is the person who will use and be able to schedule the voucher related to an experience on the experimenteaza.ro website;
- The buyer (hereinafter referred to as the buyer) is the person who buys the voucher for an experience on the experimenteaza.ro website. The Buyer can always be the Beneficiary;
- Voucher reception
- The voucher will be received electronically, or physically (printed) by courier, depending on the mode of delivery selected;
- Courier deliveries will be additionally charged.
- Voucher validity and experience scheduling
- Our vouchers have a limited validity, registered in the special conditions of each experience;
- Experience scheduling will be done by the Beneficiary with the request of the desired date and time;
- The date and time will be confirmed, after we check for an avalable slot with the supplier;
- If the requested date and time are not available, we will propose to the Beneficiary time alternatives;
- If the beneficiary does not honor the reservation, without notifying Life as a Gift Srl representatives or their partners, at least 24 hours in advance, a penalty between 50% and 100% may be applied;
- The beneficiary will have to provide the voucher code and his contact details.
- The programming of the experience will be done within the term of availability and within the limit of the availability of our partner. A scheduling request is required at least 2 months before the expiration of the expiring term, otherwise, the lack of availability will not extend the voucher expiry date over the period of 12 months, even if the reservation request was made within this 12 months , still only after the 10th month from the date of purchase;
- A reservation for Experience scheduling can be changed at the Beneficiary's request a maximum of 2 times, if it is announced at least 24 hours in advance.
- Method of payment
- Bank transfer in account RO44BTRLRONCRT0536601701
- Payment by card through the Mobilpay platform
- Change and return
- We guarantee the return of the voucher within 30 days, except for the value of the shipping charges (if the voucher was sent by courier);
- The request to return the value of the experience can be made only by the buyer based on the written request sent by email to our contact address: email@example.com;
- The beneficiary may request the change of the initial experience with another experience presented on the site, receiving credit in the form of a discount code valid on the site, a discount code that has the validity and value of the initial experience that will be changed. This code can be used on the site to acquire a new experience. The change can be requested within 3 months of purchase;
- Only one free change is possible, the following being charged with 50 RON / change;
- In order to change the voucher, it is necessary to complete the form in the contact page, with you voucher code and you contact details;
- In case of loss of the voucher, the Beneficiary can download it again from his account, or he can request a new delivery by post / courier for a fee.
Our team makes ongoing efforts to provide the most accurate and up-to-date information.
The images are presented on the site for informational purposes, and the experiences may differ from the images in any way, due to the modification of the characteristics, without prior notification by the suppliers. We will not be held responsible for the differences of images between the experience presented on the site and that offered by the supplier.
The images of the experiences and prices on the online store www.experimenteaza.ro can be changed without any prior notification. The prices are valid only for orders received on our WebSite. Also, we do not guarantee that the access and use of the website www.experimenteaza.ro is without interruptions or errors and we are not responsible for any situation that may arise due to software errors or technical faults that appeared on the server.
All offers are valid within the limit of the available stock and can be withdrawn or modified without any prior notification.
- Communication of news and promotions
When creating the account you have the option to offer your consent to receive communications containing news and promotions. This agreement can be updated at any time from your account section. We recommend that you opt for this option, so we can offer personalized experiences to your taste. You can unsubscribe from the communications by using the link in the emails received from us or by sending a request in this regard.
- Secure payments, processed through Mobilpay
The payment of online experiences using a bank card makes it completely secure through the Mobilpay secure platform. Experienced does not process customer card data in any way, so for the correct completion of the transaction, you will be transferred to the Mobilpay payment platform where you will securely enter the data required to authorize the transaction.
- Gift cards
They are valid: 12 months from the date of issue. The validity applies both to the card and to the experience acquired with it. Thus, from the moment of purchasing a gift card, 12 months are available to use it to purchase an experience, schedule and perform it.
The validity of a gift card can be extended only once by 3 months by paying an additional fee of 150 lei. Gift cards cannot be combined with each other, they can only be used individually.
Cards can also be used in the shopping cart to purchase experiences worth less than their value. In this case, the difference in amount can be used later for another purchase. Gift cards cannot be used to purchase other gift cards.